Company Overview

Custom Telephony Solutions with Masiv IVR Server

Description
IVR or Interactive Voice Response is the art of automating routine and repetitive communication tasks that would otherwise be serviced by operators, agents or other employees. The most frequently cited example of IVR is the "bank-by-phone" application offered by many banks. Other examples include automated flight confirmations, service activations, credit card payments, and even call routing (often referred to as "automated attendant").

Traditional IVR systems are built on top of expensive proprietary voice engines which in turn are built on expensive proprietary telephony hardware. Masiv simplifies the process of building an IVR and reduces the costs significantly. Masiv's dialplan scripting language includes commands to play recorded prompts, to collect digits or spoken responses and to reply with synthesized or recorded responses. Just as importantly, the dialplan language incorporates commands for reading from and writing to a number of data sources including databases, web services, LDAP directories and calendaring data stores. Masiv systems that connect over VoIP require no special hardware or software licenses.

Interactive Broadcasting

Masiv enables companies and their audiences to collaboratively interact online in much the same way as an actual physical event. Masiv offers a simple and economical way to deliver conferences, marketing seminars, product launches and training to a geographically dispersed audience anytime, anywhere via the Internet.

To use Masiv, presenters and audience members need only an Internet browser or a telephone. Masiv requires no set-up fees, no presentation conversion fees, no hardware or software to buy, no minimum monthly fees, no cancellation fees, and no minimum per-show fees. Masiv services are billed on a per-minute, per-user model.

Masiv's provides fully managed, live, interactive Web presentation services. Masiv offers superior caching technology; complete firewall compatibility; live voice interactivity, help desk and content creation services.

Office Locations

Masiv is headquartered in Edmonton, Alberta,Canada.

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